Support Center

1. Contact Support

Main support channel: support@medastare.com.

MedaStaré may route your request internally to the appropriate support, privacy, trust-and-safety, creator-operations or legal team. Sending a support message does not itself change a subscription, delete an account, reverse a transaction or complete another action unless MedaStaré confirms that the requested action has been completed.

2. Account and sign-in help

For sign-in, verification, account access or suspected account compromise, email support@medastare.com with the subject Account Support.

Where possible, write from the email address associated with the account and briefly describe the problem. MedaStaré may require proportionate verification before changing account details or restoring access.

If you believe another person accessed your account, state that clearly in your message and change any reusable password connected with the account or identity provider where appropriate.

3. Subscriptions and billing

For subscription status, purchase restoration or billing questions, email support@medastare.com with the subject Subscription Support.

Subscriptions purchased through the Apple App Store or Google Play are billed and managed through the applicable store. Cancellation of a MedaStaré account does not automatically cancel a store-managed subscription.

Do not email complete card information. For store purchase questions, a transaction reference, store receipt identifier or screenshot that does not expose sensitive payment credentials may be requested where reasonably necessary.

See the Subscription Terms for billing, renewal, cancellation and refund information.

4. AI features and consent

For questions about MedAI, image or video processing, voice features, AI consent or an AI provider, email support@medastare.com with the subject AI Support.

If an AI feature is not working, include the feature name, approximate time of the request, app version, device type and a description of the error. Do not include sensitive images or private prompts unless they are necessary to investigate the issue and MedaStaré requests them through an appropriate channel.

For data-processing details, see the AI Data Processing Notice.

5. Privacy and data requests

For access, correction, portability, objection, restriction, consent withdrawal or another applicable privacy right, use the Privacy Choices page or email support@medastare.com with the subject Privacy Request.

MedaStaré may verify identity before disclosing, correcting, exporting or deleting account-specific data. The rights available and response periods depend on applicable law and the nature of the request.

See the Privacy Policy for additional information about data categories, retention, international processing and regional rights.

6. Account deletion

The preferred deletion path is Settings > Account > Delete Account in the MedaStaré application.

If you cannot sign in, use the process described on the Account and Data Deletion page or email support@medastare.com.

A support request starts the process but does not mean that deletion is complete. MedaStaré will confirm completion or provide the next required step through an available contact channel where appropriate.

7. Creator payouts and Stripe Connect

Creators participating in an eligible MedaStaré creator, StarGift or payout program may use Stripe Connect for onboarding, identity verification and payout infrastructure.

For creator payout, verification or connected-account issues, email support@medastare.com with the subject Creator Payout Support.

Include your MedaStaré creator account email and, where available, a non-sensitive Stripe connected-account reference or payout reference. Do not email complete bank-account credentials, complete payment-card numbers, CVC/security codes or online-banking passwords.

Questions relating to Stripe's own verification flow or information controlled independently by Stripe may need to be handled through Stripe's applicable support or verification process.

See the Creator Program Terms and Creator Payout Schedule for program and payout rules.

8. Technical issues

For crashes, loading failures, incorrect feature behavior or other technical problems, email support@medastare.com with the subject Technical Support.

Helpful information may include:

• the feature or screen affected;
• the approximate date and time of the issue;
• device model and operating-system version;
• MedaStaré app version;
• whether the issue happens consistently or only once; and
• a screenshot or screen recording if it can be shared without exposing passwords, codes or sensitive information.

9. Rights and content complaints

If you believe content on MedaStaré infringes copyright, trademark, privacy, publicity, image, personality or another legal right, email support@medastare.com with the subject Rights Complaint.

Identify the protected work or right, the material you are reporting, where it appears, the basis of your claim and reliable contact information. MedaStaré may request additional information before acting.

For formal legal communications, see the Legal Notice.

10. Safety and abuse reports

Where available, use the in-app report and block controls for harassment, impersonation, abusive content, suspicious profiles or other community concerns.

If the in-app reporting flow is unavailable, email support@medastare.com with the subject Safety Report. Include the relevant username, content or feature and enough information to locate the issue.

For an immediate threat to physical safety or an emergency, contact the appropriate local emergency or law-enforcement service. MedaStaré support is not an emergency-response service.

See the Community Guidelines & Content Policy for platform conduct standards.

11. What to include

To help MedaStaré understand and route a request, provide only information relevant to the issue. Useful details may include your account email, the affected feature, a brief description, approximate time of the issue and any non-sensitive reference number.

Avoid sending more personal information than necessary. If additional verification or evidence is needed, MedaStaré may request it through an appropriate channel.

12. Protect your information

• MedaStaré support will not ask you to send your password or one-time authentication code by ordinary email.
• Do not send authentication-app QR codes, backup/recovery codes or API keys to support unless MedaStaré provides a specifically authorized secure procedure.
• Do not send complete card numbers, CVC/security codes or online-banking passwords.
• Be cautious of messages claiming to be MedaStaré that request urgent payment, credentials or access codes.
• Use the official MedaStaré website, app and published support address when seeking help.

13. Need more help?

Tell us what’s happening and our support team will help you find the next step.

United States support line: +1 (313) 825-5390